Define the job
An agent should own, assist, or escalate specific work. Vague agents become vague value.
Define where an agent belongs, what it should do, what systems it needs, and where humans should stay in control.
Start with the workflow, then shape the agent role around the work your team already needs to get done.
An agent should own, assist, or escalate specific work. Vague agents become vague value.
The useful version usually needs context from documents, systems, business rules, and examples.
People should stay in control where judgment, risk, trust, or approval matters.